NSPCC Helpline
For adults who are concerned about a child’s safety or wellbeing and want advice from child-protection specialists. Call 0808 800 5000.
Contact the NSPCC Helpline ↗BASTIONHOST / WHERE TO GET HELP
WHERE TO GET HELP
When a guide isn’t enough, go to the right service.
Bastionhost shares parent-to-parent guidance. It does not investigate incidents, receive safeguarding disclosures or provide emergency support. These established UK services can give specialist help or receive a report.
CHOOSE THE CLOSEST SITUATION
You do not need to work out everything before asking for help.
Start with the service that most closely matches what is happening. Its official website will explain what it can handle and what information may be needed.
Immediate danger or a crime in progress
Call 999. For a non-emergency police matter, call 101. Do not wait for a web form or email response when someone is at immediate risk.
Childline
Free, confidential support for children and young people in the UK. Call 0800 1111 or use Childline’s online support.
Get support from Childline ↗CEOP Safety Centre
Report online sexual abuse, grooming or worrying sexual communication involving a child to a CEOP Child Protection Advisor.
Make a CEOP report ↗Internet Watch Foundation
Confidentially and anonymously report suspected child sexual abuse images or videos found online. Do not share or forward the content.
Report to the IWF ↗Report Harmful Content
Guidance on reporting harmful content to online services and what to try when a platform’s own reporting route has not resolved the issue. Its response service currently operates on a limited basis.
Visit Report Harmful Content ↗NSPCC online-safety guidance
Practical advice for parents and carers about devices, social media, sharing images, conversations and common online risks.
Read the NSPCC guidance ↗A CALM FIRST RESPONSE
Listen first. Avoid blame. Use the official reporting route.
If a child tells you something has happened online, staying calm makes it easier for them to keep talking. Avoid forwarding harmful material, and let the appropriate specialist service explain what to preserve or report.
Links and service descriptions last checked 11 August 2026. Each organisation owns its service and may change its availability or reporting process.